How to sue your ISP for disclosing your contact information.

SUMMARY: “How to sue your ISP” for revealing your information — a dead-end.

This “How To Sue Your ISP” article was originally a investigation on how to sue your ISP for revealing your information without your permission. I was originally looking into this as an alternative to (or in conjunction with) filing a motion to quash in response to my clients being implicated as “John Doe” Defendants in copyright infringement lawsuits.

In the end, I learned that the ISPs enjoy statutes which limit damages to $1,000. In other words, the ISPs and their lobbyists convinced lawmakers that their interests needed to be protected, and thus the lawmakers limited the damages they could be faced with for revealing the identity of their subscribers.

Following this thought to its obvious conclusion, even if the law allowed us to sue the ISPs for handing out their subscriber’s information, the time-money relationship (and how much you would have to pay your attorney to “win”) was not there.

Hiring an attorney and spending thousands of dollars to sue your ISP so that you can maybe get awarded $1,000 (in very limited circumstances) seemed like a bad idea. Thus, I scrapped the project.

Pixaline / Pixabay

Originally, I took down the article because I thought suing your ISP was a dead end.

When I realized that my original analysis on “how to sue your ISP” wasn’t going to be useful to anyone, I removed the content and instead replaced it with this letter:

Letter to readers when I originally removed the article.

Dear Readers,

This morning I posted an article about how it may be possible to sue internet service providers for the disclosure of subscribers’ private information pursuant to a subpoena from an expedited discovery order.

I have since pulled the “How to Sue Your ISP” article because the arguments as I described them would likely not hold up in the courts. The statutes I referenced dealt with government entities seeking subscriber information for the purposes of prosecuting criminal acts. In our John Doe cases, the plaintiffs seeking subpoenas are not government entities, and the lawsuits are civil cases (not criminal cases).

What fascinated me about the arguments from a purely legal perspective was that the same activity of disclosing private subscriber information while once legal would have over time become illegal based on activities in the courts and would have even subjected the ISPs to civil liability simply for changed circumstances.

In short, part of being your attorney is not only playing the part, but seeking out and testing new applications for statutes and making new arguments in the courts which have not yet been addressed by the current case law or the statutes. This “how to sue your ISP” argument will not work. The next one might.

In 2012, the “How to Sue Your ISP” article became relevant again because of a judge’s ruling, so I put the original article back on the blog.

*** AUGUST 27TH, 2012 UPDATE***

Because the “How to Sue Your ISP” issue became relevant in Judge Facciola’s ruling against Cablevision in the Openmind Solutions, Inc. v. Does 1-565 (Case No. 1:11-cv-01883) case in the District of Columbia, I am reprinting the article that I pulled under the condition that readers understand that this was a legally unsound argument. I am merely posting it here for INTELLECTUAL CURIOSITY. As readers will note, 1) the statute does not apply to our circumstances, and 2) there is an abundance of case law which states that the Cable Act does not apply to ISPs (although DC never ruled on this issue).

Here is the original article about “How to Sue Your ISP For Revealing Your Contact Information,” (for your curiosity only).

How to sue your ISP for revealing your contact information:

Law can sometimes be dry, but once in a while, it can provide a sweet and juicy protection for those dealing with copyright infringement claims.

It appears to me as if there might be a way to stop the ISPs from handing out subscriber information to the plaintiff attorneys who have been incessantly using expedited discovery motions to gain subscriber information for the purpose of extorting money from them as defendants in these John Doe copyright infringement lawsuits.

Whenever a defendant receives a subpoena, if he or she calls their ISP, they will likely say, “file a motion to quash or else we will be forced to comply with the subpoena.”

However, as soon as they do file the motion to quash, the plaintiff attorneys have been claiming in their motions opposing almost each and every motion to quash that “so-and-so filed a motion to quash; so-and-so has never been named in this lawsuit and is thus not yet a party to the action. So-and-so thus does not have standing to file this motion to quash and so the court should deny his motion to quash.”


47 U.S.C. 551, entitled “Protection of subscriber privacy,” apparently provides a remedy to this issue. The statute states that the ISPs can disclose private subscriber information only if the accused defendant is given “the opportunity to appear and contest” the plaintiff’s claim [e.g., in a motion to quash].

However, if we consider what plaintiffs have been saying to the courts for many months now, (e.g., that unnamed John Does do not have standing to file motions to quash because they are not parties to the action), then this would indicate that accused defendants are NOT given the opportunity to “appear and contest” their being hauled into court to defend a copyright infringement lawsuit. Plaintiff attorneys joke about this regularly stating that few (if any) motions to quash have ever been successful.

ISPs should be put on notice of this fact by attorneys defending John Doe defendants, because 47 USC 551(f) allows any person aggrieved by this statute to sue the ISP in a US District Court. If sued, the ISP can be found liable for actual damages, punitive damages, and reasonable attorneys’ fees and other litigation costs if they are found to be in violation of this statute.

Once we confirm that this is a viable argument, for those defendants who have been aggrieved by the ISPs’ unauthorized disclosure of their information and have been subjected to unnecessary harassment, settlement costs, or attorney fees in defending such a copyright infringement lawsuit, perhaps this might be a way to right a wrong that so many have suffered.

While we will obviously need to research this statute further to determine whether this can actually be used to stop or deter ISPs in the future from disclosing subscriber information to plaintiff attorneys in copyright cases, for now it appears to be a promising argument that I will bring to their attention. As with any other posting on this site, this “How to Sue Your ISP” article is not to be taken as legal advice and is the editorial of the author, and no representations have been made as to future acts that may be taken by our Cashman Law Firm, PLLC.



*** AUGUST 30TH, 2012 UPDATE: Judge Thomas Wilson of the Middle District of Florida just suggested that Cable Operators who are also ISPs could be bound by the Cable Act. ***

*** AUGUST 27TH, 2012 UPDATE:  Because of Judge Facciola’s ruling in the Openmind Solutions, Inc. v. Does 1-565 (Case No. 1:11-cv-01883) DC case, I pasted (below) the original article from 5/2011.  Related article is  “Judge Facciola opens up a can of worms with the Cable Act.” ***

9 thoughts on “How to sue your ISP for disclosing your contact information.”

  1. In my particular situation, I got one of those extortion letters from one of these scam-artist copyright Lawyers, AND NEVER GOT A NOTIFICATION FROM MY ISP that they were about to release my information.

    In talking to my attorney, I was told several other subscribers (his clients) from this same ISP complained about the fact that no subpoena notification was sent.

    Is this a violation of any law? How exactly are ISPs meant to notify subscribers? I got no written or verbal notification whatsoever.

    Needless to say, I am in the process of changing ISP asap.

  2. Another great post Robert, looking forward to see how successful this is in my case. Keep fighting the good fight!

  3. I pulled up the text. At the very end where you quoted

    “the subject of the information is afforded the opportunity
    to appear and contest such entity’s claim.”

    This is under the release of info to the Government not the Plaintiff would this still Apply? How long before know if this defense might work?

      • Hello,
        Openmind Solutions, Inc. v. Does 1-565 (Case No. 1:11-cv-01883)

        I recently received a letter from my ISP provider, [EDITED OUT], to let me know that I am a doe in the Openmind Solutions, Inc v. Does 1-565, and was wondering what I should do.

        I reside in the state of [EDITED OUT]. I have no experience with this at all, and received this letter today, but have only until 9/20/2012 to file a MTQ (which I think is unreasonable). Someone please help me. I’m terrified for my life, [EDITED OUT]… Do i have to worry about a sheriff showing up at my housE with a subpeona? [EDITED OUT]… How can i persuade [EDITED OUT] to not give up the information which would include mac address, email, phone, address, and name? [EDITED OUT] sorry for all the questions but im terrified of all of this [EDITED OUT]. Is it worth the $150 to speak to the copyright lawyer for 30 min over the phone but not represent me? Thanks again for all the help!

      • Thank you Mr. Cashman for your response in regards to Openmind Solutions, Inc. v. Does 1-565 (Case No. 1:11-cv-01883). I am posting this message with my real email account. If you would like to speak with me personally, which I would like to do so, I can also give you my telephone number. Thank you, and I hope to hear from you soon!

  4. It’s actually a great and useful piece of information. I am happy that you simply shared this helpful info with us. Please stay us informed like this. Thank you for sharing.


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